Interpersonal and Effective Communication Essay Example for Free

Interpersonal and Effective Communication Essay P.1 – Produce a guidance document explaining the role of effective communication and interpersonal interaction in a health and social care context for a new member of staff (using a hospital or care home setting) to include: Communication: text messaging, written, oral, signing, technology. Interpersonal interaction: language, non-verbal (choose 2 issues under each heading from unit specification page 3). Effective communication The role of effective communication is important in any work setting especially in any health care setting. Effective communication is when someone is getting a message across or explaining a topic fully with using the least information possible it is when information is transmitted accurately and simply such as in a hospital or care home information that any staff needs to know will be given to them in the easiest and simplest form possible. Communication although is not effective if the person you are giving the information to is not listening. Effective communication can be between colleagues or professionals and people using the services. There are many different forms of communication these include; †¢text messaging †¢written †¢Oral/verbal †¢ signing †¢ symbols †¢ touch †¢ music and drama †¢ arts and crafts †¢ Technology Text messaging This is done on an everyday basis this is done on devices such as mobile phones and computers. The messages are sent through a large ariel in space. Such as in a care home or nursery school the staff would sometimes keep in contact through text messages this is good for when they are out of work and can’t speak to each other. Written There are many different forms of written communication. Most of our communication is in written form. We have newspapers that tell us what’s happening round the world daily, also we have books about everything under the sun and we have magazines and leaflets that give information on health topics such as pregnancy, diabetes, care etc. Within in any health care setting this is important and comes into play in recording medical treatments or medicines, instructions on treatment and medication and also agreements between two people. Signing This is a way of communicating for those who are deaf they use their hands to speak. There is an official British sign language. This would come into health care frequently and in hospitals and care homes there should always be someone that knows this in case of a patient who is deaf. There are different contexts of communication these include; One to one this is one individual communicating to another individual such as in a conversation or email or instant messaging. This can occur on an everyday basis in any health care setting such as one nurse speaking to another nurse about a patient. Group This is when more than two people are communicating with each other this can range from 3 to any number such as a class lecture consisting of about 60 people. Group communication is effective as it sends the same information to the entire group at the same time. This can happen in a health care setting such as a care home when they have staff meetings. Formal This is when people use rules of language in either written or verbal communication such as in a letter from your doctor or either when you have an interview for a job. Formal communication comes into every health and social care setting such as when you’re in hospital and the doctor comes around to see you he would use formal language. Informal This is a more laid back type of communication such as if you were talking to your family or friends you don’t have to use rule of language and this can be present in some health and social care settings such as a social worker or key worker that you have known for perhaps a long time you would then be more comfortable with them and your language would be more laidback rather than formal. There are a few factors and skill that help in effective communication these include; †¢eye contact and visible mouth †¢body language †¢asking some questions †¢checking for understanding †¢silence †¢encouragement to continue †¢smiling face †¢summarising what has been said Interpersonal interaction Interpersonal interaction is the way in which we communicate and interact with each other. To have efficient communication skill in a health and social care setting is vital in helping building relationships with clients, to provide and receive information, understand and meet the needs of clients and to report on work done with clients. There are two type of interpersonal interaction these are language and non-verbal. Language Language consists of every day communication we use this on a day to day basis. There are many different types of language such as Spanish French German etc. and everybody has a first language even if they know a few our first language would be English. In a hospital there can be many people that come in on a day to day basis that don’t speak English but this can prove a barrier to communicating with that person. In most hospitals and care settings there would be a few nurses and doctors that would speak more than one language and if not an interpreter may have to be brought in. Dialect also comes under language this is the way certain people from certain places or cities speak such as wales would have a welsh dialect and England has an English dialect. This can happen in any care setting such as a care home when residents could be from different places and speak different ways the carers may not understand them as much but after a period of time they may get to know their dialect. Jargon would also come under language this is basically just a manner of talking that is very difficult to understand or even sometimes senseless. And slang would be another form of language this is very similar to dialect and is based on word people say that are not in the dictionary but a lot may know the meaning certain towns and places would have their own slang such as Derry city is well known for its slang. In a hospital if someone came in that was injured and they only talk in slang it can be very hard for the person treating them to understand although he person doing it may not even realise. We use speech everyday although some people cannot do this there are alternative ways for them to communicate with others such as picture cards for the deaf these would be cards that contain pictures on them of everyday things so that someone who cannot speak tell someone what they want or need or for someone who cannot hear so that the person communicating with them can tell them what they’re saying this would come into health care settings such as therapy like speech therapy there would be picture cards for children who cannot talk to communicate also there is electronic devices such as Light writers are small, robust, portable voice output communication aids (VOCA) specially designed to meet the particular and changing needs of people with speech loss resulting from a wide range of acquired, progressive and congenital conditions. Non-verbal Non-verbal is the way in which we interact and communicate with each other without speaking this can be in many different ways and we can do this without even knowing. These include posture that can portray to someone if you are interested of not if someone is talking to you and you’re sitting slouched and sloppy they may believe you’re not interested in what you’re saying. Facial expression can tell a person a lot such as if someone tells you something that is very surprising you would open your mouth and maybe gasp this shows the person that you are shocked without having to speak there are a number of different facial expressions for many different feelings such as happy sad angry scared etc. Reflective listening is another form such as if someone was telling you something and you are listening intensively then they know that you have got the message and that you are interested without having to ask you. Proximities is different things people need when communicating with someone such as your own personal space The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, situational factors, personality characteristics and level of familiarity. For example, the amount of personal space needed when having a casual conversation with another person usually varies between 18 inches to four feet. All these non-verbal methods communication are used in any health and social care settings on an everyday basis such as I a hospital when a consultant has to talk to someone they would use their non-verbal communication along with verbal by having good posture when talking to the person having a low voice if giving the person bad news and would also use facial expressions when the patient is talking to them to maybe let them know they understand what they’re saying.

Prostitution Should be Legalized Essay -- Argumentative Persuasive Ess

Prostitution Should be Legalized I think that prostitution should be legalized because it is no different than any other service that we pay to receive. Besides, there are far more serious crimes that require the full attention of our police force than prostitution; therefore, policing it is a costly waste of time and police resources. Furthermore, prostitution is already legal in Singapore, Denmark, and a part of the United States as well. In this Essay, I will discuss these ideas; thereby, proving why prostitution should be legalized. Prostitution should be legalized because it should be treated like any other consensual, in-demand, and legitimate service. A prostitute performs sexual acts in exchange for money or gifts; therefore she sells her body and talents just like any other service. This system of selling sexual favors can be a profitable business and occupation for some. For example, a masseuse provides her service, massages, for people who want and are willing to pay for them. And, she uses her talent to create a source of income. This ...

Process Design Essay

Design Improvement Product/service design Planning and control Nature and purpose of the design activity Products, services and the processes which produce them all have to be designed Decisions taken during the design of a product or service will have an impact on the decisions taken during the design of the process which produces those products or services, and vice versa Design of products / services and design of processes are interrelated and should be treated together Designing the product or service Designing the process Products and services should be designed in such a way that they can be created effectively Product / service design has an impact on the process design and vice versa Processes should be designed so they can create all products and services which the operation is likely to introduce Design of the Product Design of the Process In manufacturing operations overlapping the activities of product and process design is beneficial In most service operations the overlap between service and process design is implicit in the nature of service Process mapping symbols derived from ‘Scientific Management’ Operation (an activity that directly adds value) Inspection (a check of some sort) Transport (a movement of something) Delay (a wait, e. g. for materials) Process mapping symbols derived from Systems Analysis Beginning or end of the process Activity Input or output from the process Direction of flow Storage (deliberate storage, as opposed to a delay) Decision (exercising discretion) Manufacturing process types Process tasks Diverse/ complex Process flow High Intermittent Project Jobbing Variety Batch Mass Continuous Low Volume High Repeated/ divided Continuous Low Specially made, every one ‘customized’ Defined start and finish: time, quality and cost objectives Many different skills have to be coordinated A project process with a small part of the process map that would describe the whole process Jobbing processes Very small quantities: ‘one-offs’, or only a few required Specially made: high variety, low repetition, ‘strangers’, every one ‘customized’ Skill requirements are usually very broad Skilled Jobber, or team, completes whole roduct Batch processes Higher volumes and lower variety than for Jobbing Standard products, repeating demand. But can make specials Specialized, narrower skills Set-ups (changeovers) at each stage of production Mass (line) processes Higher volumes than batch Standard, repeat products (‘runners’) Low and/or narrow skills No set-ups, or almost instantaneous ones A mass process – a packing process Continuous processes Extremely high volumes and low variety: often single product Standard, repeat products (‘runners’) Highly capital-intensive and automated Few hangeovers required Difficult and expensive to start and stop the process A service shop – This health club offers some variety within a standard set of facilities and processes A mass service – This call centre can handle a very high volume of customer enquiries because it standardizes its process Source: Royal Bank of Scotland Group Deviating from the ‘natural’ diagonal on the product-process matrix has consequences for cost and flexibility Manufacturing operations process types S ervice operations process types None More process flexibility than is needed so high cost Project Jobbing Batch Mass Continuous None Less process flexibility than is needed so high cost Professional service Service shop Mass service The ‘natural’ line of fit of process to volume/variety characteristics Flow (layout), technology and Job design are all influenced by process positioning Flow Unorganized Technology Little / general Jobs Varied / high discretion Volume Custom furniture maker Machine tool maker Automobile factory Predictable Specialist Routine / low discretion Petrochemical refinery Investment banking Customer service branch Bank call centre Credit card processing Customized sandwich – old process Raw materials Assembly Stored sandwiches Move to outlets sell Take payment Standard sandwich process Customer request The operation of making and selling customized sandwiches Prepare Sandwich materials and customers Assemble as required Take payment Customers ‘assembled’ to sandwiches Bread and base filling Assemble whole sandwich Use standard ‘base? No Yes Outline process of making and selling customized sandwiches Detailed process of assembling customized sandwiches Customized sandwich – new process Assemble whole sandwich Assembly of ‘sandwich bases’ Use standard ‘base? Take ayment Fillings Bread and base filling Stored ‘bases’ Yes Customer request Assemble from standard ‘base’ No Little’s law (a really quite useful law) Throughput (TH) = Work in process (WIP) x Cycle time (CT) Cycle time = 2 minutes WIP = 10 Throughput time = ? Throughput time = 10 x 2 minutes = 20 minutes time (CT) 500 exam scripts need to be marked in 5 days (working 7 hours a day). It takes 1 hour to mark a script. How many markers are needed? What is designed in a product or service? The understanding of the nature, use and value of the service or product A concept A package The group of ‘component’ products and services that provide those benefits defined in the concept The way in which the component products and services will be created and delivered A process The product and service design activity is a process in itself Transformed resources, . g. Technical information Market information Time information The product / service design process whose performance is measured by its Quality Speed Dependability Flexibility Cost Fully specified products and Outputs services Inputs Transforming resources, e. g. Test and design equipment Design and technical staff The stages of product / service design Concept generation Concept screening Preliminary design Evaluation and improvement Prototyping and final design Ideas from customers formally through marketing activities Listening to customers – n a day-to-day basis Ideas from competitor activity – for example reverse engineering Ideas from staff – especially those who meet customers every day Ideas from research and development Broad categories of evaluation criteria for assessing concepts Feasibility – how difficult is it? What INVESTMENT, both managerial and financial, will be needed? What RETURN, in terms of benefits to the operation, will it give? Overall evaluation of the concept Criteria for screening concepts Acceptability – how worthwhile is it? Vulnerability – what could go wrong? What RISKS do we run if things go wrong? Design involves progressively reducing the number of possibilities until the final design is reached CONCEPT Choice and evaluation ‘screens’ Large number of design options Uncertainty regarding the final design TIME One design FINAL DESIGN SPECIFICATON Certainty regarding the final design Design evaluation and improvement.

Internet Marketing - 3120 Words

The advent and prosperity of the Internet has provided many marketers with a platform to spread brand awareness. E-Marketing is defined by Chaffney as â€Å"The management and execution of marketing using electronic media such as the web, e-,mail, Interactive TV, IPTV and wireless media in conjunction with digital date about customers characteristics and behaviours†(Chaffney, 2006 p. 10) In â€Å"2009 brands spent half a billion pounds on internet advertisers, up from  £114 million in 2002â€Å"(mintel,2010) This growth represents the fast moving nature of the web, and how important it its for firms to reach their target audience throughout it. Characteristics show ways in which companies can engage and serve consumers with the best possible service,†¦show more content†¦The most prominent intermediaries are Google Yahoo. Independence of location allows â€Å"supplier to serve customers who may be widely distributed geographically†(chaffney, 2006) Therefore business can communicate worldwide 24 hours a day. It gives the opportunity to sell into international markets, which may not have been previously possible however business need to consider channel conflicts that may arise.(Ryan , et, al 2009) The micro environment is shaped by the needs of customers and how services are provided to them through competitors, intermediaries and upstream suppliers within the marketplace(chaffney,2006). The internal factors that are close to a business have direct impact on its strategy and effect its performance and decision making freedom. â€Å"Innovative marketers explore ways in which they can harness the power of this emerging technology to connect with their target audience†(Ryan, et al 2009 pg 5). 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